Service encounters are counted for Outreach and Housing Navigation and related back to the Program Plan Part 2. A service encounter occurs every time a BHBH participant interacts with a representative of the BHBH Program and receives a specific service. Service encounters require direct contact; they are typically in person but could be provided through telephone or online support. More than one service may be provided during an individual encounter. For example, if a housing navigator meets with a participant and completes an application for a housing voucher, discusses housing priorities, and provides a referral for assistance to clear up a past eviction, that would be considered one service encounter. However, if two people deliver separate services to one participant, that may be counted as two service encounters. If an outreach worker talks with someone about bridge housing options at a soup kitchen in the morning and later in the day provides both a care package for the person’s dog and the address of a BHBH program, that also could be considered two service encounters.